Refund and Returns Policy
Effective Date: January 6, 2025
At Klymavel Baby Shop, your satisfaction is our priority. This Refund and Returns Policy outlines the terms under which you may request a refund or return. By purchasing from our website (klymavel.com), you agree to these terms.
1. Eligibility for Returns
You may return most items within 30 days of delivery, provided that:
The item is unused and in its original packaging.
The item includes all original tags, manuals, and accessories.
The item is not excluded under our “Non-Returnable Items” section.
2. Non-Returnable Items
Certain items are non-returnable due to health and safety reasons. These include:
Pacifiers, teething toys, and feeding utensils
Opened diaper packs
Customized or personalized products
Sale or clearance items
3. Refund Process
3.1 Requesting a Refund
To initiate a return or refund, contact us at info@klymavel.com with the following details:
Order number
Description of the item
Reason for the return or refund request
3.2 Inspection and Approval
Once we receive your request, we will review the details and may ask for additional information or photos. After approval, you will receive instructions for returning the item.
3.3 Refund Timeline
Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be credited to your original payment method.
4. Exchange Policy
We offer exchanges for defective or damaged items. If you receive a damaged product, please contact us within 7 days of delivery. We will arrange for a replacement at no additional cost.
5. Shipping Costs
5.1 Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of the item.
5.2 Refunds on Shipping Costs
Original shipping fees are non-refundable, except in cases where the return is due to our error.
6. Late or Missing Refunds
If you have not received your refund within the specified time, please:
Check your bank account.
Contact your credit card provider as processing times may vary.
If the issue persists, email us at info@klymavel.com for further assistance.
7. Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with the effective date.
Contact Us
For any questions about this Refund and Returns Policy, please contact us:
Hotline: (731) 584-6120
Address: 15 Hales Cv, Camden, Tennessee
Email: info@klymavel.com
Website: klymavel.com